BT is currently replacing its entire copper telephone network with fibre.

As many of our customers’ security systems rely on the existing network, BT’s programme of works will prevent the systems’ alarm signals from reaching the central station. PFS have therefore introduced a Critical Upgrade Programme that will facilitate the upgrade of our customers’ alarm signalling to either a wireless dual radio product or an IP solution.

Working in conjunction with CSL DualCom, a highly reputable UK signalling provider that provides a cost-effective GPRS and IP solution, PFS has formed a dedicated engineering and back-office team to help deliver the required communication unit before it is too late. With vast numbers of end users affected, and timely constraints imposed, PFS will do its best to fulfill the demand on time.

This critical upgrade will take place automatically on your next maintenance visit. Please inform your insurance company that your current system is being replaced. Should the replacement of the current communicator not be possible due to site-specific reasons, our engineer will discuss further options with you.